Where is your store located? Hours?
Our brick and mortar store is located at 233 S. Main Street in downtown Naperville. Our store hours are:
Monday - Thursday: 10 am - 6 pm; Friday & Saturday: 10 am - 9 pm; and Sunday: 12 pm - 5 pm. We are closed on Tuesday.
Order & Order Status
How can I check my order status?
You can send us an inquiry from our contact us page or call us at (847) 644-8851. We are available between 10 am to 6 pm most days.
Can I change my order?
You can adjust your order anytime before we ship which is typically no later than early the next day. Please call us at (847) 644-8851. Special order or custom designed items can be modified or canceled before production starts which is typically within a day or 2 after we receive the final order, so the earlier you inform us the better.
What if an item is out of stock?
Our website’s platform allows us to keep track of our inventory. In the event that we are out of an item, you will see that it is sold out. You will also have the opportunity to be notified by email when the item is back in stock.
Returns & Exchanges
What is the return/exchange policy?
We have a very liberal return policy. All items may be returned or exchanged within 45 days of purchase. We issue credit for the full amount of your purchase (less all shipping charges) within 48 hours of receiving the item back. We never charge any restocking fees. The credit will take some time to appear on your bank statement. There are only 2 exceptions to this general rule: if the item is designed specifically for you or if the item is damaged, broken or malfunctioning. Items that are made to order cannot be returned. If an item is damaged, broken or malfunctioning when you receive it, please let us know within 3 days of receiving the item. If you report such damage, we will know that the item was damaged, broken or malfunctioning when you got it and will gladly issue you a refund or replacement.
Can I cancel an order for a special order item?
When you place an order for a special piece, you have 48 hours to cancel. Full payment is required at order placement and is non- refundable after 48 hours.
Can I return an item to a store location?
Items purchased at our physical store, Syrah Home, must be returned to the store. If you are returning an item purchased online, please follow the easy return process under the Return tab. Please pack the item securely to prevent breakage and use the shipping label we send to you. We will process the refund upon receipt of the item.
How long does my refund take?
We will process refunds within 48 hours of receiving the item. Credit will be issued to the method of payment you used at checkout.
Payments & Payments Options
What tax is applied to my order?
Taxes are based on the laws and regulations of the state or province indicated by the shipping address. We do not charge sales tax for online orders that are shipped outside Illinois. A sales tax of 7.75% is charged for online orders to delivery addresses within Illinois.
Delivery & Shipping
What are my delivery options and how do I calculate the delivery fee to my area?
All merchandise is shipped from our store in Naperville, Illinois. We use USPS or FedEx ground to ship your purchase. If you want faster delivery, please select that option for an additional cost. Most items will be shipped within 24 hours. Larger items may require careful packing and will be shipped within 2 business days.
How long will it take to deliver a custom order?
Custom order items are not regularly sold in store, and made specially for you according to your specifications. Please allow 10 to 12 weeks for delivery of custom order items. We will provide you with our initial delivery estimate for custom order items at the time you place your order. However, delivery dates are estimates and in no way guaranteed. You will be contacted with a date and time for the arrival of your order.
Can I pick up my merchandise at the store?
We would be delighted to have you visit our store. After you place the online order, please call or email us, and we will have the item ready for you.
Do you ship internationally?
Yes. Any custom duties and taxes are the obligation of the customer.
Will you share my email, home, or business address with other companies?
We respect your privacy, and will never sell or share your personal information with other companies.
Do you have a program for interior designers?
We offer special discounts for interior designers. Please call for information.
What makes the mosaic lights sold at Little Light Bazaar of higher quality than most of the lights sold in Turkey or on the internet?
First, the designs we use on our globes are exquisite. The globe we send to you will look exactly what you see on our site. Also, we use nothing but high quality glass in the making of the globes. Low quality glass can discolor or warp with the heat of the bulb. The mosaic used in our glass is made of Czech glass. We do not use colored glass. We use high quality adhesives to attach the mosaics to the glass because low quality adhesives lose their adhesion after some time and the mosaics fall off. We also limit the percentage of beads in each globe. And, when we do use beads, it’s only for aesthetic purposes with glass beads. Beads are not as expensive as mosaic. Many manufacturers of these lights use plastic beads to cover the surface of the globe in order to reduce the cost of making the mosaic items.