Frequently Asked Questions
Where is your store located?
We no longer have a brick and mortar store. Thanks to the success we have had with our online store and our designer and trade business, we came to the conclusion that our time and resources were better spent focusing on our online business. So, we decided to close our store in Naperville, IL. We now run our online and trade business entirely out of our corporate office and warehouse located in Niles, IL.
Order & Order Status
How can I check my order status?
You can send us an inquiry from our contact us page or call us at (847) 644-8851. We are available between 10 am to 6 pm most days.
Can I change my order?
You can adjust your order anytime before we ship which is typically no later than early the next day. Please call us at (847) 644-8851. Special order or custom designed items can be modified or canceled before production starts which is typically within 2 days after we receive the final order.
What if an item is out of stock?
Please contact us by email and let us know that you are interested in a particular item. We might have some pieces in our reserve inventory or may be able to include it in our next shipment.
Returns & Exchanges
What is the return/exchange policy?
We have a very liberal return policy. All items may be returned or exchanged within 45 days of purchase. If an item is damaged, broken or malfunctioning when you receive it, please let us know within 3 days of receiving the item. We issue credit for the full amount of your purchase (less all shipping charges) within 2 days of receiving the item back. We never charge any restocking fees.
Only 2 cases in which a return will not be issued:
1. if the item is designed specifically for you or modifications were made to the item by you or by us upon your request, or
2. if the item is damaged, broken or malfunction when we receive it and was not when you received it.
What tax is applied to my order?
Taxes are based on the laws and regulations of the state or province indicated by the shipping address. We do not charge sales tax for online orders that are shipped outside Illinois. Sales tax is charged for online orders to delivery addresses within Illinois.
Delivery & Shipping
What are my delivery options and how do I calculate the delivery fee to my area?
All merchandise is shipped from our warehouse in Niles, Illinois. We use USPS or FedEx ground to ship your purchase. If you want faster delivery, please select that option for an additional cost. Most items will be shipped within 24 hours. Larger items may require careful packing and will be shipped within 2 business days.
How long will it take to deliver a custom order?
Custom order items are not regularly sold in store, and made specially for you according to your specifications. We will provide you with our initial delivery estimate for custom order items at the time you place your order. However, delivery dates are estimates and in no way guaranteed. You will be contacted with a date and time for the arrival of your order.
Do you ship internationally?
Yes. We regularly ship to all corners of the world. You can rest assured that your item will ship with all the customs declarations and documentation necessary to facilitate an easy custom clearance. Any custom duties imposed by custom authorities in your country will be your responsibility.
Do you have a program for interior designers?
We offer special discounts for interior designers. Please call for information.